Beach House

FAQs

• 1. What time is check-in and check-out?

  At Bannisters Hotels Mollymook check-in time is 2pm and check-out is 10.30am and at Bannisters Port Stephens check-in time is 3pm and check-out is 11:00am. Late-checkouts are subject to availability on the morning of departure.

• 2. Cancellation policy/terms and conditions

  Bannisters Hotels offers various rates, packages and tariffs. As such, we have varying cancellation policies. If you have made a booking you can check your confirmation email for the cancellation policy that corresponds to your tariff. If you are yet to book, please call the reservations team of your chosen hotel for more information. Bannisters Port Stephens standard cancellation policy requires the hotel to be contacted before 5pm, 7 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued. Bannisters Mollymook standard cancellation policy requires the hotel to be contacted before 5pm, 7 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued. For prepaid, non-refundable packages such as, the Great Escape package, all monies will be forfeited in the event of a cancellation. Please call the reservation team of your chosen hotel for more information and to confirm if this is the right package type for you.

• 3. Is there a minimum stay?

  Minimum stays can apply during different times of the year. As standard, weekends require a 2 night minimum stay. Christmas Holidays are a 5 night minimum stay at Bannisters by the Sea and 3 night minimum at Bannisters Pavilion and Bannisters Port Stephens. Easter holidays and long weekends are a 3 night minimum stay.

• 4. Where is the day spa?

  Spa by the Sea is located at Bannisters by the Sea hotel in Mollymook, while Spa Bannisters is located at Bannisters Port Stephens. There is no Day Spa at Bannisters Pavilion Mollymook.