Spa Retreat

FAQs

• 1. What is included in breakfast?

  Your room rate at Bannisters Port Stephens includes a complimentary continental breakfast and accompanied by espresso coffee and daily newspapers. We also have an A la carte breakfast menu. Your room rate at Bannisters By The Sea and Bannisters Pavilion, both in Mollymook, includes a complimentary A la carte breakfast menu accompanied by espresso coffee and daily newspapers. If you book a ‘Room Only’ rate direct or through other booking sites, breakfast is not included. Breakfast can be purchased in the venue.

• 2. Are your rooms accommodating of twin share?

  If you require a twin share room, please call our reservations team in Mollymook on (02) 4454 7400 or in Port Stephens on (02) 4919 3800.

• 3. What time is check-in and check-out?

  At Bannisters Hotels Mollymook check-in time is 2pm and check-out is 10.30am and at Bannisters Port Stephens check-in time is 3pm and check-out is 11:00am. Late-checkouts are subject to availability on the morning of departure.

• 4. Can I use the pool at By The Sea if I’m staying at Pavilion (and vice versa)?

  During the peak period while both properties are full, guests are not admitted access to the other properties pool or sun loungers. During the quieter months, the rule is not enforced as strictly. We ask that guests are respectful of each other.

• 5. How many people do the rooms sleep?

  All rooms sleep two adults as standard, if you require an extra bed or cot please contact our reservations team in Mollymook on (02) 4454 7400 and in Port Stephens on (02) 4919 3800. Charges may apply for extra bedding.

• 6. Cancellation policy/terms and conditions

  Bannisters Hotels offers various rates, packages and tariffs. As such, we have varying cancellation policies. If you have made a booking you can check your confirmation email for the cancellation policy that corresponds to your tariff. If you are yet to book, please call the reservations team of your chosen hotel for more information. Bannisters Port Stephens standard cancellation policy requires the hotel to be contacted before 5pm, 7 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued. Bannisters Mollymook standard cancellation policy requires the hotel to be contacted before 5pm, 7 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued. For prepaid, non-refundable packages such as, the Great Escape package, all monies will be forfeited in the event of a cancellation. Please call the reservation team of your chosen hotel for more information and to confirm if this is the right package type for you.

• 7. Is there a minimum stay?

  Minimum stays can apply during different times of the year. As standard, weekends require a 2 night minimum stay. Christmas Holidays are a 5 night minimum stay at Bannisters by the Sea and 3 night minimum at Bannisters Pavilion and Bannisters Port Stephens. Easter holidays and long weekends are a 3 night minimum stay.

• 8. What does ‘Check-Out Only’ mean on your website?

  Unfortunately, if ‘check-out only’ is visible on your booking screen, the dates you are trying to book are not available.