Booking Terms and Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Salter Brothers Luxury Collection.

These terms and conditions apply to bookings you make with us over the phone, via chat, via email, in-person or online.

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Our Change and Cancellation Fees

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellations fees apply to our standard rate packages and bookings (including online bookings and bookings made over the phone, via chat, by email or in person). Please refer back to your confirmation received at the time of booking as special packages and rates will be marked as non-refundable in which the below does not apply. Please note that credit card fees are non-refundable.

To confirm your reservation, we require a credit card for guarantee purposes.

All rates are subject to availability and can be withdrawn or varied without notice.

Best Flexible Rates, Stay Longer Rates, Gourmet Getaway Rates

Bookings can be amended and cancelled up to 48 hours prior to arrival without a penalty charge. Within 48 hours from the day of arrival no cancellations, amendments or refunds are allowed.

Early Bird Rates

These rates require full prepayment at the time of booking and are non-refundable and non-changeable.

Group Bookings

Cancellation
In the circumstance of the event or accommodation rooms being cancelled or a date change being made, the following terms and conditions will apply:

Between return of the signed agreement and 91 days (inclusive) prior to the arrival date of this booking:
Cancelling the entire event will incur a fee that is equal to 10% of the total contracted accommodation cost of the event.

Postponing or changing dates at this stage will not incur any penalties.
Between 90 and 45 days (inclusive) prior to the arrival date of this booking:
Cancelling the entire event, postponing or changing the dates will incur a fee that is equal to 50% of the total contracted accommodation cost of the event.

Reducing the number of rooms or number of guests travelling up to 30% of the total contacted numbers will not incur a cancellation fee. Any changes above this will incur a fee that is equal to 50% of the total contracted accommodation cost that is being cancelled.
Less than 45 days prior to the arrival date of this booking:
Cancelling the entire event, postponing or changing the dates will incur a fee that is equal to 100% of the total contracted cost of the entire event (including accommodation, food and beverage).

Cancellation of any third party services
Where third-party services are organised on behalf of the Client, which are non-refundable under the third party's terms, you will not be eligible for a refund for cancellation of those services. Where the third party applies cancellation fees you are responsible for payment of the fees.

Amendments
Amendments to these agreements shall only be valid if made in writing and signed by Ardour Milton Park Bowral. The waiver of any terms and conditions for one particular occasion shall not be deemed a waiver of such terms and conditions of any future occasions.

Confirmation of Information
At 30 days prior to arrival, final arrangements including final room list, menus, specialist events and additional activities must be confirmed. If these items are not received, we reserve the right to select and finalize options on your behalf. Where options are finalised on your behalf, we will use reasonable efforts to ensure the finalised options are selected from your shortlist notified to us or as otherwise discussed with you prior to the Confirmation Date, and that the cost of the finalised options does not exceed your budget notified to us. Menus and beverage options are subject to change, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options.

Rooms & Spaces
Accommodation rooms and room types will be allocated according to availability and the size of the group. Check in time is from 3pm on the day of arrival. Guests are requested to check out of their rooms by 11am on the day of departure. In all cases, the property reserves the right to alter meeting room/event space assignments based on the most appropriate and efficient space utilization, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options.

Retreat Grounds
As a commercial property, we are required to operationally upkeep and maintain plant and equipment, including (but not limited to) septic systems, water tanks and filtration systems, as well as the grounds and any structures on the property. The retreat reserves the right to perform maintenance, renovations and improvements. All efforts and consideration will be given to ensure the visual and aesthetic appeal of the property.

Security
Should your guest numbers exceed our recommended capacity; security may be required. Additional costs will apply if this is required for your event. We will advise you of the additional costs at the time we become aware that your guest numbers exceed our recommended capacity You may choose to reduce your guest numbers below our recommended capacity at that time.

Provision of goods & services
All deliveries to Ardour Milton Park Bowral must be advised to the event coordinator prior to the delivery. Deliveries and external service provider equipment and materials must be delivered to and stored in the area / room blocked. Ardour Milton Park Bowral will not transport goods, equipment and/or materials left on the loading bay and will not be responsible for any damage or loss sustained. Items remaining after the event, without prior written arrangements, will be deemed abandoned. Services including external suppliers such as florists, styling companies and/or activity providers need to confirm access time to the retreat directly with the event coordinator.

Sustainability
As part of our ongoing efforts to head towards a zero-waste future, Ardour Milton Park Bowral proudly supports ‘The Last Straw’ initiative to tackle mass produced plastic across Australia. As such, drinks will not be served with straws. Should you or your guests require a straw for medical reasons, a paper straw will be provided. Due to our ongoing commitment to reduce our impact on the environment, please note that we cannot allow any balloons on the property, including balloon arches, decorations or balloon releases.

Noise
Our hotel licensing regulations and neighbour agreements allows for outdoor and indoor music until a certain time. Depending on the style of your event, the events coordinator will communicate the applicable times with you. Any guests not staying overnight at the property are required to vacate at a certain time. As taxis and Ubers are scarce in some areas, we recommend you organise transport in advance for guests staying off site or returning home.

Licensing
Ardour Milton Park Bowral practices Responsible Service of Alcohol, as specified in the Liquor Act 1992 (Queensland locations) and Liquor Act 2007 (New South Wales locations). We reserve the right to cease the service of alcohol in line with the above act. In addition to this act, we are licensed to serve alcohol between certain times of the day. Depending on the style of your event, the events coordinator will communicate the applicable times with you. All beverages are supplied by Ardour Milton Park Bowral and no BYO (bring your own) is permitted for your event. Please be aware that all beverage selections are subject to change, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options.

Unforeseen circumstances
The management reserves the right to amend menu costings, cancel any booking and refund any deposits paid without notice at any time, in the event of inability to comply with any of the provisions of the contract by virtue of any cessation of electric, gas or telecommunications supplies, industrial disputes, plant or equipment failure, unavailability of food stuffs or any other inevitable accident or unforeseen contingency including acts of God, pandemic, epidemic, quarantine restriction, government direction, lightning strikes, earthquakes, floors, storms, explosions, fires and any natural disaster, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage, revolution and acts of war, general strikes, embargo and power, water or other utility shortage. Due to unforeseen circumstances, should the rooms/ spaces reserved be unavailable, the property reserves the right to substitute similar or comparable venues. Every effort will be made to advise the Clients in advance and work with you to select alternative options.

Loss & Damage
The Client shall remain responsible at all times for any loss or damage to Ardour Milton Park Bowral caused by the Client, or their guests, invitees, and external service providers. We take all reasonable steps when looking after you, your guests, invitees, external service providers and their belongings. Unfortunately, we cannot take responsibility for the damage or loss of items by you, your guests, invitees, or external service providers before, during and after a function.

Indemnity
The Client indemnifies Ardour Milton Park Bowral against all loss or damage (including legal costs) incurred or suffered by Ardour Milton Park Bowral in connection with a breach by the Client of its obligations under this agreement, or any act or omission by the Client, any guest, invitee, or external service provider.

Insurance
We suggest insurance cover be taken out to protect from any financial loss or damage not covered within your contract with the venue.

Severability
This contract shall remain in full force and effect irrespective of the granting of any indulgence of time or in any other capacity whatsoever by the management of the property.

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation due to illness, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel.

Refunds

Where applicable, refunds will be processed back to your original method of payment. Please note that credit card fees are non-refundable.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. The prices quoted over the phone, via chat by email or in-person are subject to change thereafter. Availability can change at any time.

To proceed with your reservation and secure your booking we require full payment.

Please note that we are a cashless establishment and accept only credit and debit cards for all transactions to streamline our services and provide a more efficient experience for all guests.

Surcharge Policy

Please note that there will be a 10% surcharge on food and beverages on Sundays, and a 15% surcharge on public holidays.

Credit Card Fees

The following fees apply for credit card payments: 1.2% Visa Debit or Credit and Mastercard Debit or Credit, 2.9% for American Express, 2.19% for Diners Club and 2.25% for JCB. There are no additional fees for EFTPOS or direct deposit.

Liability

To the extent permitted by law, neither Salter Brothers Luxury Collection nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Special Requirements

Please advise any special requirements you may have for your travel arrangements such as special meals; room type or disabled access.

Privacy Policy

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book an experience for you), we are permitted to disclose your personal information to external recipients. Such recipients may include the travel service providers (e.g. tour providers) with whom you make a booking. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person, you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Governing Law

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 28 October 2024. Terms and conditions are subject to change without notice.