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Trade & Leisure Terms & Conditions
Terms & Conditions
To secure the booking, a signed contract and acceptance of these terms & conditions are required, together with payment as outlined in your invoice.
Final payment for incidental charges incurred throughout the booking is due to be paid on departure. A credit card is required to be placed on your file which is to be provided before your arrival. Incidentals are able to be paid by EFT if so desired and are required within 7 days of departure, otherwise the credit card on file will be charged. Please note we are a cashless property.
Payment Terms
Payment terms are structured to accommodate long lead group bookings. Our tiered payment schedule is designed to provide flexibility, with deposits due at key milestones leading up to a confirmed groups’ arrival.
- At 45 days prior to a group’s arrival, the initial deposit of 50% of the total accommodation revenue is due.
- At 14 days prior to a group’s arrival, the remaining 50% of the total contracted balance is due.
- All payments must be made in AUD unless otherwise agreed and may be made via bank transfer or credit card (surcharges may apply).
Cancellation Policy
- Bookings may be cancelled or amended up to 31 days prior to the arrival date without penalty.
- Between 30 days and 15 days (inclusive) prior to the arrival date of the booking, any cancellations, amendments or date changes will incur a fee equal to 50% of the total accommodation value.
- At 14 days (inclusive) prior to the arrival date of the booking, any cancellations, amendments or date changes will incur a fee equal to 100% of the total accommodation value. Any additional charges incurred from third party suppliers as a result of cancellations or date changes will also be applicable and charged accordingly.
Cancellation of any third-party services
Where third-party services are organised on behalf of the Client, which are non-refundable under the third party's terms, you will not be eligible for a refund for cancellation of those services. Where the third party applies cancellation fees you are responsible for payment of the fees.
Amendments
Amendments to these agreements shall only be valid if made in writing and signed by Ardour Milton Park Bowral. The waiver of any terms and conditions for one particular occasion shall not be deemed a waiver of such terms and conditions of any future occasions.
Confirmation of Information
At 30 days prior to arrival, final arrangements including final room list, menus, specialist events and additional activities must be confirmed. If these items are not received, we reserve the right to select and finalize options on your behalf. Where options are finalised on your behalf, we will use reasonable efforts to ensure the finalised options are selected from your shortlist notified to us or as otherwise discussed with you prior to the Confirmation Date, and that the cost of the finalised options does not exceed your budget notified to us. Menus and beverage options are subject to change, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options.
Rooms & Spaces
Accommodation rooms and room types will be allocated according to availability and the size of the group. Check in time is from 3pm on the day of arrival. Guests are requested to check out of their rooms by 11am on the day of departure. In all cases, the property reserves the right to alter meeting room/event space assignments based on the most appropriate and efficient space utilization, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options.
Retreat Grounds
As a commercial property, we are required to operationally upkeep and maintain plant and equipment, including (but not limited to) septic systems, water tanks and filtration systems, as well as the grounds and any structures on the property. The retreat reserves the right to perform maintenance, renovations and improvements. All efforts and consideration will be given to ensure the visual and aesthetic appeal of the property.
Security
Should your guest numbers exceed our recommended capacity; security may be required. Additional costs will apply if this is required for your event. We will advise you of the additional costs at the time we become aware that your guest numbers exceed our recommended capacity You may choose to reduce your guest numbers below our recommended capacity at that time.
Provision of goods & services
All deliveries to Ardour Milton Park Bowral must be advised to the event coordinator prior to the delivery. Deliveries and external service provider equipment and materials must be delivered to and stored in the area / room blocked. Ardour Milton Park Bowral will not transport goods, equipment and/or materials left on the loading bay and will not be responsible for any damage or loss sustained. Items remaining after the event, without prior written arrangements, will be deemed abandoned. Services including external suppliers such as florists, styling companies and/or activity providers need to confirm access time to the retreat directly with the event coordinator.
Sustainability
As part of our ongoing efforts to head towards a zero-waste future, Ardour Milton Park Bowral proudly supports ‘The Last Straw’ initiative to tackle mass produced plastic across Australia. As such, drinks will not be served with straws. Should you or your guests require a straw for medical reasons, a paper straw will be provided. Due to our ongoing commitment to reduce our impact on the environment, please note that we cannot allow any balloons on the property, including balloon arches, decorations or balloon releases.
Noise
Our hotel licensing regulations and neighbour agreements allows for outdoor and indoor music until a certain time. Depending on the style of your event, the events coordinator will communicate the applicable times with you. Any guests not staying overnight at the property are required to vacate at a certain time. As taxis and Ubers are scarce in some areas, we recommend you organise transport in advance for guests staying off site or returning home.
Licensing
Ardour Milton Park Bowral practices Responsible Service of Alcohol, as specified in the Liquor Act 1992 (Queensland locations) and Liquor Act 2007 (New South Wales locations). We reserve the right to cease the service of alcohol in line with the above act. In addition to this act, we are licensed to serve alcohol between certain times of the day. Depending on the style of your event, the events coordinator will communicate the applicable times with you. All beverages are supplied by Ardour Milton Park Bowral and no BYO (bring your own) is permitted for your event. Please be aware that all beverage selections are subject to change, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options.
Unforeseen circumstances
The management reserves the right to amend menu costings, cancel any booking and refund any deposits paid without notice at any time, in the event of inability to comply with any of the provisions of the contract by virtue of any cessation of electric, gas or telecommunications supplies, industrial disputes, plant or equipment failure, unavailability of food stuffs or any other inevitable accident or unforeseen contingency including acts of God, pandemic, epidemic, quarantine restriction, government direction, lightning strikes, earthquakes, floors, storms, explosions, fires and any natural disaster, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage, revolution and acts of war, general strikes, embargo and power, water or other utility shortage. Due to unforeseen circumstances, should the rooms/ spaces reserved be unavailable, the property reserves the right to substitute similar or comparable venues. Every effort will be made to advise the Clients in advance and work with you to select alternative options.
Liability
The person(s)/company(s) listed above (Client Details) shall be liable in full for all costs, charges and fees raised as a result of or in connection with the terms of this contract and the booking to which it relates. Client agrees they accept this responsibility and have capacity to understand the terms of this contract and have authority to sign. The Client agrees to provide or source payment for any accounts of conference delegates that may be outstanding after the conference. This includes cancellations of rooms/meals that have been designated the responsibility of delegates to settle or any booked person accompanying an individual during the group booking and booked via the conference organiser. The Client will be liable for the cost of any damage incurred at the venue, or in the grounds of the venue, caused by the Client, their guests, invitees, or external service providers. Ardour Milton Park Bowral reserves the right to immediately conclude the function in the case of alcohol or illicit substance abuse by the Client or their guests, invitees, or external service providers or if any person behaves in a manner that poses a threat to the health, including psychological, to any member of staff, or behaves in a way that is otherwise deemed unacceptable by Ardour Milton Park Bowral.
Loss & Damage
The Client shall remain responsible at all times for any loss or damage to Ardour Milton Park Bowral caused by the Client, or their guests, invitees, and external service providers. We take all reasonable steps when looking after you, your guests, invitees, external service providers and their belongings. Unfortunately, we cannot take responsibility for the damage or loss of items by you, your guests, invitees, or external service providers before, during and after a function.
Indemnity
The Client indemnifies Ardour Milton Park Bowral against all loss or damage (including legal costs) incurred or suffered by Ardour Milton Park Bowral in connection with a breach by the Client of its obligations under this agreement, or any act or omission by the Client, any guest, invitee, or external service provider.
Insurance
We suggest insurance cover be taken out to protect from any financial loss or damage not covered within your contract with the venue.
Severability
This contract shall remain in full force and effect irrespective of the granting of any indulgence of time or in any other capacity whatsoever by the management of the property.